DESCRIBE A BAD SERVICE YOU RECEIVED IN A RESTAURANT/SHOP IELTS CUE CARD
IELTS SPEAKING CUE CARD
DESCRIBE A BAD SERVICE YOU RECEIVED IN A RESTAURANT/SHOP
You should say:
When and where it happened? bad service received restaurant
What happened?
How it was solved?
And explain how you felt about the experience?
Sample Answer
Well, quality of service offered by the restaurants or shops plays an important role in increasing their reputation in the locality. Even though I have received a number of services throughout my life, sometimes my experience was not upto the mark but majority of the majority of the time, I was over the moon. But here I would like to talk about the bad service that I received in a restaurant recently.
Actually, it happened last year. It was my friend’s birthday, he invited me to a well-known restaurant that is located a stone’s throw away from my place in order to celebrate his birthday. When we entered the restaurant, we felt amazing as the decoration was really commendable. After some time, we placed an order for the food. After waiting for half an hour, we received the order.
bad service received restaurant
When we started eating, we found that the food was stale as well as the serving plates were not washed properly. Furthermore, there was no tissue paper on the table, and the water was also not cold. I immediately called the manager of the hotel and explained the whole situation to him. Firstly, he scolded the staff members.
Then, he apologized for the mistake and ordered the workers to serve the food again, and this time the food was really mouth-watering, as well as the water and tissue paper were available. They also gave us a discount. At that time, we felt satisfied. If I talk about how I felt about the experience.
To be honest, at first, I was really frustrated because It had almost ruined about my friend’s birthday, but when the manager solved the problem, I felt really special and valued. All in all, this was the bad service that I received in a well- known restaurant.
bad service received restaurant
FOLLOW UP
1. How do most people respond to bad services?
Answer – To be honest, firstly, people really feel dissatisfied as well as frustrated. After that, action differs from person to person, as some people like to contact the customer care and share their bad experience, while others like to write bad reviews about the service to protect others and look for alternative options.
2. Do you think services are better now than in the past?
Answer – Without a shadow of a doubt, there has been an improvement in the services as compared to the past time because of the advancement of technology as well as customer feedback. With modern technology, services are faster as well as easier to deliver because of various modes of transportation and services. For example, in the past, a parcel took around 1 to 2 months to arrive at the destination, but now it arrives within 2 or 3 days.
3. What kind of services are bad services?
Answer – I think the services that are considered bad only when the company fails to meet the demands that it offers to the public. For example, if a restaurant is well known for its mouth-watering days, but when someone visits there and they do not find the same test, it is considered as bad service. Moreover, during online shopping, when the website offers products with various features but they deliver defective products, that service is also considered bad service.
4. Why do some people choose to remain silent when they receive bad services?
Answer – Some people prefer to remain silent because they know that there is no benefit of doing arguments with someone. Moreover, some people also avoid arguments because they do not have the time to do or they think it is a waste of time.
5. Who should be responsible for bad services?
Answer – I think the management of the company is responsible for the bad services because they should ensure all the services are delivered in a proper way. They should also supervise the activities of their workers to see what they are delivering and what they are promising to their customers.
bad service received restaurant
6. As a boss, what would you do to prevent bad services?
Answer – To be honest, as a boss, I would make sure that every activity is done appropriately, and the staff is trained to handle all the requests and feedback. I would also motivate the workers to work by believing in quality not in quantity.
